Night dispatch services
Running a business can be stressful, especially when unexpected issues arise outside of regular business hours. That’s why we offer after-hours support services to help you keep your business running smoothly, 24/7.
Our after-hours support team is available to assist you with any issues or concerns you may have, no matter the time of day or night. Whether you’re dealing with technical difficulties, billing inquiries, or any other issues, our team is here to provide you with prompt, efficient service.
We understand that downtime can be costly for your business, which is why we pride ourselves on offering fast, reliable solutions. Our team has the knowledge and expertise to handle a wide range of issues, so you can rest assured that your business is in good hands.
In addition to providing immediate assistance, our after-hours support services can also help you prevent future issues. We can perform regular maintenance checks and provide you with tips and recommendations to optimize your business operations.
At our company, we believe that exceptional customer service is the key to success. That’s why we offer after-hours support services to help you keep your business running smoothly and ensure that you’re always satisfied with our services.
If you’re interested in learning more about our after-hours support services and how we can help your business, contact us today. We look forward to working with you and providing you with the best possible support.
These employees can be trained based on your methods to perform all type of afterhours support for your drivers and customers except booking or planning loads.
Type of work typically performed: load OTP and OTD tracking, provide updates to customers, provide load details to drivers, assist with lumper payments, emergency road side assistance payments, assist drivers in case of breakdowns (find hotels if needed, set up Uber rides if needed)(we do not hire or search for mechanics), fuel card management, perform necessary updates in your TMS, I out data in to your TMS for new loads, answer incoming phone calls and take messages for the appropriate department.
This position is a set salary based plus bonuses to incentivize some type of outcome you desire.
This position can be custom tailored for your company’s needs and each employee can be trained to perform whatever tasks your company requires.
The salaries will be negotiated for each individual employee separately based on that individual’s qualifications.
Duties*:
- Ensure all truck drivers are en route to pick up / delivery or sleeping as per planned schedule by Dispatch and Load planner
- In the event of any change of plan, update all necessary stakeholders including brokers
- Ensure constant efficient communication with all stakeholders: drivers, brokers, day operations team, management
- In the event of any issue, guide and help the driver as per work instruction to solve it as soon as possible, report, escalate the issue, ensure proper documentation of the issue and resolution. Communicate with breakdown support to ensure repairs have been completed.
- Assist with equipment swaps during after hours.
*job duties are just a suggestion, you can create your own job description and based on that, the pay will be negotiated directly with the employee